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How to Update Your Payment Method

FH Online Billing

It’s easy to add a new payment method to your account and link it to a recurring donation, like your monthly child sponsorship. Simply log in to your personalized donation center. Here are the steps and a how-to video for further help. Navigate to the “My Billing Info” page Select  “Add New Card or Bank […]

How to Access Your Annual Statements

Your Annual Statement is now ready to download! To access this resource at your convenience, simply login to your personalized donation center. We have outlined the steps below to guide you and included an informational video for further help. It’s easy! Here’s the steps to access and download at your convenience:  Navigate to your Billing […]

Sneak Peek! A Look at the New FH.org

The new FH.org has major improvements to navigation, your donation center, and the ways you can choose to give! We are very excited about the launch of the new FH.org because we believe these improvements will bring a better digital experience for you! We wanted you to have a first look at some of these […]

How to Stay Connected By Email

Add us to your contacts by whitelisting Whitelisting is a way of telling your email service provider that you would like to receive emails from a particular sender. Emails will go into your inbox rather than be filtered out as promotions or spam. It’s important to whitelist FH to prevent emails from being removed from […]

You are about to embark on a new FH Donor Experience

If you need assistance, please contact us at donorhelp@fh.org or 866-307-3259.

Gift Policy:
You may send small, flat paper-based items that can fit into a standard #10 size envelope, have a value of less than $5 dollars and weigh less than 4 ounces. We ask that you send small, flat items of this size because shipping is expensive and even small gift items can cause issues clearing customs.

You can send postcards or photographs, however, we ask that you visit here for more details about culturally appropriate guidelines for photos and other images. Please write the child’s ID # on the back of each item that you enclose with your letter to ensure that it reaches him/her.
 
Best gifts to send your sponsored child:
  • Paper dolls
  • Postcards
  • Pictures of yourself or family
  • Sports cards, individual cards (baseball, soccer, football)
  • Stickers (flat, paper-based, only a few at a time)
  • Paper-based simple bookmarks, stationery, drawing, or writing paper (single sheets)
  • Coloring pages (single sheets, not books)

Please do NOT send:
  • Monetary gifts
  • Liquids, candy, or food
  • Batteries or magnets

Please note, all items should be compliant with airline transport and safety regulations. Gifts that don’t meet the gift policy will be donated to a local Christian non-profit organization in Phoenix, Arizona, that works with low-income families. We will not be able to return them.